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Growth and Scale at a Local Software Company - View the video

Jillana  Peterson

Jillana Peterson
Engagement Manager

25 W Main St.
Madison, WI 43703


Career Clusters / Help Topics:

  • Business Management and Administration
  • Education and Training
  • Information Technology

Jillana Peterson is a Wisconsin native and UW-Madison alumna who spent several years at the Division of Information Technology supporting students, faculty, and staff statewide before moving to Zendesk to work remotely in February 2013. Over the past 6 years, Zendesk went public, launched the Neighbor Foundation, and grew the Madison office to over 300 employees. Jill has supported, implemented and consulted on Zendesk software and now focuses on managing nonprofit Zendesk accounts around the globe and working with social entrepreneurs and startup nonprofits, empowering businesses and organizations to use technology to improve their communities and provide the best experience to their clients.

Do you think of Wisconsin when you hear the words “tech hub?” Can you see yourself working at a software company? From humble beginnings working as a student at the University of Wisconsin-Madison’s Help Desk, Jill Peterson has built a career out of customer service with a move to global software company, Zendesk in the last 6 years, growing the Madison from five to 300. Learn more about the booming tech scene in Madison and what it’s really like to work in an office with snack walls and a yoga studio!