Hospitality Management: Start here, go anywhere! - View the video

Lynea LaVoy

Lynea LaVoy
Hospitality Program Director and Instructor
Madison College

1701 Wright Street
Madison, WI 53711


Career Clusters / Help Topics:

  • Hospitality and Tourism

Lynea LaVoy's experiences in the business sector—working with TDS Telecom, Great Wolf Resorts and Hilton Family of Hotels—has afforded her the versatility to be an effective leader in the focused areas of customer service, leadership, strategic management, project management, communications, and organizational effectiveness. Through applied research and scholarship, Lynea is leading the charge to understand the critical role leadership style plays in management’s strategy for building effective teams. Committed to diversity, ethical leadership, and a global perspective and experienced in the application of business principles, Lynea regularly facilitates teaching and learning sessions and professional presentations around inclusive leadership, the impact of generational differences in the workplace, and service oriented goals. With over 20 years as a hospitalitarian, Lynea currently serves as the Program Director and Full Time Instructor of the Hospitality Management Program at Madison College. She additionally has held positions as an adjunct professor in Executive Communications and Doctoral Liaison at Edgewood College. In the corporate world, Lynea has held a variety roles with Fortune 500 companies including Manager of Talent Development, Curriculum Manager, Guest Relations Manager, Call Center Director, Sales Manager, Hotel General Manager and more. Lynea volunteers as a Board Member with Literacy Network of Dane County and is actively involved with Wisconsin’s ALS Association. In her spare time, Lynea likes to read and travel with her family of 5. Lynea's children are the inspiration for her pursuit of teaching, talent management, leadership development, strategic partnerships, innovation and service. Her family is dedicated to education and serving others through social responsibility particularly with raising awareness to ALS which is a disease her mother recently passed from.

Jobs in hospitality are not just about being at the front desk or host stand? The possibilities are endless…including opportunities as social media manager, executive chef, general manager, spa director, revenue manager, call center representative, sous chef…and more! Lynea LaVoy began in the hospitality industry at age 11 peeling potatoes at 5 a.m. at a small restaurant in Madison. With nearly 30 more years of hospitality experience including front of the house, back of the house, leadership, call center, academic and consulting experience, Lynea is focused on connecting students to education and training to lead to meaningful careers in hospitality. She will review industry trends and how students can jump start their careers in hospitality. (Running Time 24:24)