IT Help Desk: Front Line Troubleshooters - View the video
Help Desk Team
202 S, Park Street
Madison, WI 53715
Career Clusters / Help Topics:
- Information Technology
Seth Tomlinson earned his Associate’s Degree in Electronic Engineering from Herzing College in Madison and went on to earn his Bachelor’s of Science in Electronics and Computer Technology from Herzing in 2001. Shortly after he began working in the Information Technology field (IT) at Unisys in Green Bay, Wis. as a Client Service Engineer. In 2005, he transferred to the Madison area where he continued to work for Unisys. In 2006, Seth began his current position with Meriter Health Services in the Helpdesk area. He has training and experience with both Desktop Support and Helpdesk. In his free time he enjoys hunting, curling and hockey.
Reliable computer connectivity is critical to all companies. So when things go wrong, all eyes turn to the Information Technology experts for help. Seth Tomlinson provides IT Help Desk and Desktop support for employees of Meriter Hospital in Madison. He takes students through a day in the life of an IT troubleshooter and what training is needed to work in the field. (Running Time 21:26)