911 Communicator: an Important Voice in Public Safety - View the video

Paul Logan
Support Services Manager
Dane County Public Safety Communications

210 Martin Luther King Jr. Blvd. Room 109
Madison, WI 53703

Career Clusters / Help Topics:

  • Law, Public Safety, Corrections and Security

Paul Logan is a U.S. Army veteran with 25 years of emergency service experience,including more than 20 years working in emergency communications. A former Firefighter, EMT, and Paramedic in both career and volunteer organizations, from 1989‐1991 Paul was an Emergency Medical Services Specialist (EMT‐D) with New York City EMS. During the 2002 Winter Olympics, Paul served as a Communications Specialist assigned to the Air Security Operations Center of the Utah Olympic Public Safety Command. Paul’s current position is Support Services Manager with Dane County Public Safety Communications in Madison. Paul manages training and quality assurance for a staff of 80, along with personnel, records, and public education & community outreach. As a State of Wisconsin Certified Emergency Manager Paul serves as his department’s liaison to Dane County Emergency Management, and is on the staff of the county’s emergency operations center. Paul is currently certified by the National Academies of Emergency Dispatch as an EMD, EFD, EPD, ED‐Q and ETC‐Instructor. Paul is President of the WI chapter of APCO (Association of Public‐Safety Communications Officials), and serves on several statewide committees working in the area of emergency response, as well as disaster management and preparedness. Paul has been a frequent contributing author for several public safety publications, and is a regular presenter at local, state and national conferences.

They are the first line of response when the call comes in for help during an emergency. For 9-1-1 Communicators, working in an emergency dispatch center is more than just a job; it’s a challenging and rewarding career that allows them to work with the latest technology, dedicated people, and the personal satisfaction of knowing that they are making a difference in people’s lives. Being a public safety communicator is a higher calling, with tremendous responsibility that demands some personal sacrifice for the common good of all people. Learn about what it takes to get into this rewarding career. (Running Time 21:24)